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- Trips with in the county must be scheduled 24 hours
in advance of appointment time.
- An out-of-town trip must be scheduled one to
two weeks in advance.
- Passengers are expected to act in a
courteous manner, and refrain from smoking, eating, drinking, and
using profanity while using TLC.
- Passengers are required to wear
seat belts at all times, unless they can provide a letter from
their physician stating that they are medically unable to do so.
- TLC will pick up/drop off general
public passenger with in one hour on either side of the
appointment time in order to accommodate as many passengers as
possible.
- Unscheduled pick up times may require a longer wait.
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Cancellation Policy: Anyone wishing to cancel a scheduled trip
must do so at least 2 hours prior to pick-up time.
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No Show Policy: Failure to do so will result in loss of
further service until the cost of that appointment is paid in full.
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Should you become ill or injured
while riding with us, or should the vehicle become involved in an
accident, follow the instructions of the driver. He/she has been
trained to handle the situation.
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Comments, complaints, and
suggestions must be made in writing. Forms are available in all
transit vehicles. Please ask the driver if you need assistance.
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